Availability of Language Assistance Services
Washington Hospital offers free interpreter services to our patients, including
video-remote interpreters in American Sign Language. If your English is
limited or you are speech or hearing impaired, please ask your doctor,
nurse or other staff member to arrange for interpreter services at no
cost to you. If you have a question or a concern regarding these services,
please contact the Compliance Department at 510.818.7400.
Visitor’s Guide to Washington Hospital
Temporary Visitor Restrictions
At Washington Hospital, we recognize that family and friends are critically
important to patient healing. While COVID-19 has warranted strict visitation
restrictions to minimize the risk of infectious diseases throughout the
Hospital, we have revised our visitation guidelines in accordance with
the Centers for Disease Control and our local public health department
Starting Monday, April 19, Washington Hospital patients without COVID-19
one visitor per day between the hours of 10 a.m. – 6 p.m. Visitor must be 18 years of
age or older. Exceptions to the policy are determined by the care team
and include parents of newborn and pediatric patients; and end-of-life
For technology options to help facilitate communication with patients in
the Hospital, please call our HELP desk at 510.818.7099.
Other important information:
- The entire Washington Hospital campus (including parking lots and all related
health care entities) are tobacco- and smoke/vape–free zones. The
use of any tobacco products -- smoking, vaping or chewing of tobacco,
or any other substance such as marijuana cigarettes, e-cigarettes, pipes,
and cigars -- is strictly prohibited.
For everyone's safety, we have implemented security measures that include:
- All personal items, such as backpacks, purses and totes, are subject to
search; we appreciate your cooperation with the security person outside
the Main Hospital lobby
- Everyone must check in at the front desk
- Valid ID must be presented by each person and a visitor badge with their
name and photo will be issued before leaving the Hospital main lobby;
visible visitor badges must be worn at all times while in the Hospital
- An ID must be shown every day to receive a visitor’s badge
Consideration for the comfort and safety of our patients is our first priority.
Nursing staff, in collaboration with the patient, may alter visiting hours
and regulations at their discretion, as warranted by the patient’s
condition, family circumstances and environment. It is understood that
visitors may be asked to leave if their presence is stressful to the patient
or in conflict with the treatment plan.