Patients & Visitors

Patient Information

Availability of Language Assistance Services. Washington Hospital offers free interpreter services to our patients, including video-remote interpreters in American Sign Language. If your English is limited or you are speech or hearing impaired, please ask your doctor, nurse or other staff member to arrange for interpreter services at no cost to you. If you have a question or a concern regarding these services, please contact the Compliance Department at 510.818.7400.

Visitor’s Guide to Washington Hospital

At Washington Hospital, we recognize that family and friends are critically important to patient healing. We have updated our visitor policy to provide a positive experience that promotes safety for all.

Visiting hours are 10 a.m. to 6 p.m. daily

Visitors are required to show a government-issued photo ID (current school-issued identification accepted) prior to entry.

Self-Screening Prior to Entry. Everyone entering any Hospital building or clinic is required to self-screen for symptoms prior to entering. This means that every patient, visitor, employee, physician and volunteer must pass the self-screening process prior to entry.

Sanitizing Hands. Additionally, we require that you sanitize your hands before you enter. Hand sanitizer is conveniently available at all entrances and throughout our buildings and clinics.

Masks are required in health care settings. For your safety and that of all patients and their loved ones – as well as our employees, physicians and volunteers – we remind you that face coverings continue to be required in health care settings. This includes all Washington Hospital Healthcare System buildings and clinics. And wearing a mask applies to everyone, including those who are fully vaccinated and have a booster. The CDC, the State Health Department, and our infectious disease experts agree that masking in the health care setting is a best practice. Please wear the hospital-issued mask that is available at our building and clinic entrances.

Patients negative for COVID-19 admitted to Washington Hospital are allowed two visitors per day. All visitors must be 12 years or older, and minors (under 18 years of age) must be accompanied by an adult. All visitors must remain masked at all times.Visitors, therefore, are no longer permitted to consume food or drink while in patient rooms. Exceptions to the policy are determined by the patient’s care team and include support persons, parents of newborn and pediatric patients, who have received approval for rooming overnight.

Emergency Department: One support person is allowed to accompany all patients negative for COVID-19 and those not suspicious for COVID-19 into the Emergency Department. Exceptions may apply based on the patient’s clinical condition.

For technology options to help facilitate communication with patients in the Hospital, please call our Service Desk at 510.818.7099

Other important information

• The entire Washington Hospital campus (including parking lots and all related health care entities) are tobacco- and smoke/vape–free zones. The use of any tobacco products -- smoking, vaping or chewing of tobacco, or any other substance such as marijuana cigarettes, e-cigarettes, pipes, and cigars -- is strictly prohibited.
• For everyone's safety, we have implemented security measures that include:
  • All personal items, such as backpacks, purses and totes, are subject to search; we appreciate your cooperation with the security person outside the Main Hospital lobby
  • Everyone must check in at the front desk
  • Valid ID must be presented by each person and a visitor badge with their name and photo will be issued before leaving the Hospital main lobby; visible visitor badges must be worn at all times while in the Hospital
  • An ID must be shown every day to receive a visitor’s badge

Consideration for the comfort and safety of our patients is our first priority. Nursing staff, in collaboration with the patient, may alter visiting hours and regulations at their discretion, as warranted by the patient’s condition, family circumstances and environment. It is understood that visitors may be asked to leave if their presence is stressful to the patient or in conflict with the treatment plan.