COVID-19 (novel coronavirus)
Washington Hospital is well prepared to care for COVID-19 (novel coronavirus) patients.
We treat and handle all suspected coronavirus cases according to our infectious
disease protocols. In addition, we follow strict guidelines as defined
by the California Department of Public Health and the U.S. Centers for
Disease Control. This includes having designated isolation rooms in our
Emergency Department and throughout our facilities, thus allowing us to
keep patients with possible infectious disease separate from others. The
health and safety of our patients and visitors, as well as our staff,
physicians and volunteers, remains a top priority for us.
Temporary Visitor Restrictions
For your safety and in response to the shelter-in-place directive, starting
Wednesday, March 18, we will
not be allowing visitors in the Main Hospital and the Morris Hyman Critical
- Patients will designate a single individual who will be the point of contact
for all information and conversations with your care team
- Point of contact will be responsible for sharing information with other
family members or loved ones that should have this information
- A member of your care team will contact the designated point of contact
at least once a day for a regular update, or more frequently if there
are significant changes in your condition or care
- Exceptions to this policy will be determined by the caregiving team, which
include end-of-life situations, parent of newborn and pediatric patients
We know that this change is not going to be easy. Please know this change
is to ensure everyone's health and safety during this COVID-19 pandemic
and to comply with the shelter-in-place directive. For technology options
to help facilitate communication with patients in the Hospital, please
call our HELP desk at 510.818.7099.
Impacted Services/Reduced Hours
Outpatient Lab Hours: Open from 7 a.m. to 12 p.m., Monday - Saturday. For urgent outpatient lab
draws, physicians need to indicate in the order that the lab draw is urgent.
Patients with urgent orders should call the clinical lab at 510.818.3440
Women's Center Hours: Open from 8 a.m. to 12 p.m., Monday - Friday.
Outpatient Imaging Closed for Walk-ins: Only urgent outpatient imaging studies will be done and require a special
physician order. Central Registration should be contacted at 510.818.7410
to schedule orders marked as "urgent" by physician.
Events: Postponed or Canceled
As a health precaution, we have postponed all Health & Wellness seminars
scheduled for the months of March and April. We have also canceled the
Women’s Health Conference, Women Empowering Women wellness program
and the annual Go Green Earth Day event.
We will update this page as new details about impacted events is made available.
Recommendations to prevent illness overall include the following:
- Wash hands with soap and water
- If soap and water not available, use an alcohol-based hand sanitizer
- Avoid touching eyes, nose or mouth with unwashed hands
- Avoid close contact with people who are sick
- Stay away from work, school or other people if you become sick with respiratory
symptoms like fever and cough
- Follow guidance from public health officials
For more on coronavirus, we encourage you to visit the U.S. Centers for
Disease Control at
https://www.cdc.gov/coronavirus/2019-ncov/index.html. Also, the Alameda County Public Health Department is an excellent local
resource, and they have coronavirus information at
If you have questions or concerns about coronavirus, call your primary
care physician. For all life-threatening emergencies, call your nearest
emergency department for further instruction.
Donating to Washington Hospital
We thank the community for reaching out to inquire about how they can help
Washington Hospital Healthcare System with the fight against COVID-19.
Across the nation, hospitals both big and small, are facing an unprecedented
challenge in a number of areas including hospital-grade personal protective
equipment, cleaning supplies and hand sanitizers. The Hospital is constantly
monitoring supply levels while continuing to aggressively investigate
new vendor sources.
Anyone interested in donating to the Hospital can do so by contacting Washington
Hospital Healthcare Foundation at 510.818.7350. We ask that items not
be delivered to the Emergency Department or any other area of the Hospital
without first contacting the Foundation.
These are difficult times for everyone, but we will continue to be here
for the community. Patient, staff and physician safety is the number one
priority and we thank you all for coming together to help.
What people do to protect themselves and others from getting the new coronavirus
CDC Coronavirus Self-Checker
Worried that you may have COVID-19? When should you seek medical care? The
Coronavirus Self-Checker will ask you questions to establish illness and location, and recommendations
for next steps, which could include calling 9-1-1 or staying home and
contacting your doctor.
Try the CDC Coronavirus Self-Checker by clicking
here and then clicking on the “Coronavirus Self-Checker” button.