COVID-19 (novel coronavirus)
Washington Hospital is well prepared to care for COVID-19 (novel coronavirus) patients.
We treat and handle all suspected coronavirus cases according to our infectious
disease protocols. In addition, we follow strict guidelines as defined
by the California Department of Public Health and the U.S. Centers for
Disease Control and Prevention. This includes having designated isolation
rooms in our Emergency Department and throughout our facilities, thus
allowing us to keep patients with possible infectious diseases separate
from others. The health and safety of our patients and visitors, as well
as our staff, physicians and volunteers, remains a top priority for us.
Don't delay your health care. To learn more about Washington Hospital's
precautions during COVID-19, go to
Washington Hospital has a Rapid Screening and Treatment Unit (RSTU) for
patients with respiratory symptoms, including suspected COVID-19. While
the RSTU is located outside of the Emergency Department on Civic Center
Drive, it is part of the Hospital's Emergency Department and the patient's
insurance will be billed for the service.
The RSTU is NOT an Alamda County COVID-19 community testing site. The patient's
insurance will be billed for COVID-19 testing, but co-pays and/or deductibles
are waived by most insurance companies for COVID-19-related services only.
For the list of community testing sites in Alameda County, go to
The RSTU is open daily from 11 a.m. to 7 p.m.
All patients are seen in the Emergency Department when the RSTU is closed,
but all patients are seen in separate private rooms for everyone's safety.
COVID-19 testing is only performed when patients have any of the following symptoms:
- Shortness of breath or difficulty breathing
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
- Congestion or runny nose
- Nausea or vomiting
The ED provider will determine if testing is performed on asymptomatic
patients (patients without COVID-19 symptoms) who have been exposed to
someone with confirmed COVID-19.
An ED provider will call the patient with COVID-19 results when results
are ready. Patients can also get test results by logging into their personal
MyChart account, three to four days after the test is administered.
Convalescent Plasma Donation
Washington Hospital has joined more than 2,200 hospitals across the country
in a government-supported program to administer convalescent plasma as
a therapy for those who are severely ill with COVID-19. This is part of
an investigational study led by the Mayo Clinic, which recently posted
a report showing that this promising approach appears to be safe for COVID-19 patients.
The treatment entails harvesting antibody-rich plasma from people who have
recovered from COVID-19, then transfusing it into those who are newly
infected with the virus. The hope is the convalescent plasma will help
speed recovery and increase the odds of survival for those fighting COVID-19.
“The issue right now is there are not enough donors to meet the current
need for convalescent plasma,” said Dr. Azizirad. “We encourage
people who have recovered from COVID-19 to register with the Red Cross
to donate plasma so they can benefit others in their community who are
currently fighting the illness. We also hope local physicians will remind
their patients who have had the virus to help in this way.” For
more information on plasma donation, visit the Red Cross website at:
Temporary Visitor Restrictions
For your safety and in response to the shelter-in-place directive, starting
Wednesday, March 18, we will
not be allowing visitors in the Main Hospital and the Morris Hyman Critical
- Patients will designate a single individual who will be the point of contact
for all information and conversations with your care team
- Point of contact will be responsible for sharing information with other
family members or loved ones that should have this information
- A member of your care team will contact the designated point of contact
at least once a day for a regular update, or more frequently if there
are significant changes in your condition or care
- Exceptions to this policy will be determined by the caregiving team, which
include end-of-life situations, parent of newborn and pediatric patients
We know that this change is not going to be easy. Please know this change
is to ensure everyone's health and safety during this COVID-19 pandemic
and to comply with the shelter-in-place directive. For technology options
to help facilitate communication with patients in the Hospital, please
call our HELP desk at 510.818.7099.
Impacted Services/Reduced Hours
Urgent Care: Open every day, 9 a.m. to 5 p.m.
Outpatient Lab Hours: Open Monday - Friday, 7 a.m. to 3:30 p.m.; Saturday, 7 a.m. to 12 p.m.;
Sunday closed. For urgent outpatient lab draws, physicians need to indicate
in the order that the lab draw is urgent. Patients with urgent orders
should call the clinical lab at 510.818.3440 for instructions.
Women's Center Hours: Open Monday - Friday, 7 a.m. to 3 p.m.
Outpatient Imaging: Only urgent outpatient imaging studies are being done and require a special
physician order. Central Registration should be contacted at 510.818.7410
to schedule orders marked as "urgent" by physician.
Recommendations to prevent illness overall include the following:
- Wash hands with soap and water
- If soap and water not available, use an alcohol-based hand sanitizer
- Avoid touching eyes, nose or mouth with unwashed hands
- Follow shelter-in-place order
- Unless you work in an essential business, only leave your home for essential
errands, such as purchasing groceries or picking up medications
- Practice social distancing—stay 6 feet from others—when you
need to be away from your home
For more on coronavirus, we encourage you to visit the U.S. Centers for
Disease Control and Prevention at
https://www.cdc.gov/coronavirus/2019-ncov/index.html. Also, the Alameda County Public Health Department is an excellent local
resource, and they have coronavirus information at
If you have questions or concerns about coronavirus, call your primary
care physician. For all life-threatening emergencies, call your nearest
emergency department for further instruction.
Donating to Washington Hospital
We thank the community for reaching out to inquire about how they can help
Washington Hospital Healthcare System with the fight against COVID-19.
Across the nation, hospitals both big and small, are facing an unprecedented
challenge in a number of areas including hospital-grade personal protective
equipment, cleaning supplies and hand sanitizers. The Hospital is constantly
monitoring supply levels while continuing to aggressively investigate
new vendor sources.
Anyone interested in donating to the Hospital can do so by contacting Washington
Hospital Healthcare Foundation at 510.818.7350. We ask that items not
be delivered to the Emergency Department or any other area of the Hospital
without first contacting the Foundation.
These are difficult times for everyone, but we will continue to be here
for the community. Patient, staff and physician safety is the number one
priority and we thank you all for coming together to help.
CDC Coronavirus Self-Checker
Worried that you may have COVID-19? When should you seek medical care? The
Coronavirus Self-Checker will ask you questions to establish illness and location, and recommendations
for next steps, which could include calling 9-1-1 or staying home and
contacting your doctor.
Try the CDC Coronavirus Self-Checker by clicking
here and then clicking on the “Coronavirus Self-Checker” button.