At Washington Hospital, we believe quality is everyone’s responsibility.
We dedicate ourselves to working together to build and sustain a culture
of safety and accountability with one goal in mind: continuously improving
outcomes for our patients and our community. This dedication to quality
is driven by one of Washington Hospital’s guiding principles: the
Patient First Ethic.
To support the organization’s quality efforts, Washington Hospital
has an entire department dedicated to quality, aptly named the Quality
Department. This Department is responsible for overseeing the Hospital’s
performance activities by working with staff and physicians to assure
the quality of care delivered to patients meets or exceeds regulatory
and best practices.
National Hospital Ratings, What do They Mean?
There are several organizations which publish hospital ratings or rankings.
Consumers have questions on how these ratings are determined. Mary Bowron,
Chief of Quality and Resource Management explains various rating systems
and how they are significant to our community members.
Every year, Washington Hospital Healthcare System publishes a report to
the community in an effort to keep District residents well informed about
the financial performance of the health system as well as information
about the services we provide the community. In these report, you will
find information on how Washington Hospital has worked to address a wide
range of quality-related issues focused on delivering better patient care.
Annual Reports page to view the current or previous issues of our annual report.
Learn More About Our Quality Initiatives
Each month, a Quality Presentation is given at the Washington Township
Health Care District Board Meeting covering quality improvement initiatives,
monitoring activities and education.
The Most Important Part Of Your Health Care Team
Washington Hospital believes that the patient has a huge role in his or
her health care. Our "Please Ask" campaign educates patients
to ask questions of the staff if they do not understand something about
their care including their medications. By asking questions and being
informed, patients help improve their own outcomes. We appreciate feedback
from our patients and community.
Click here to download the Please Ask brochure.
If you have any concerns or issues, please feel free to contact Washington
Hospital’s Compliance Department at (510) 791-3400 or send an e-mail to
firstname.lastname@example.org or call Washington Hospital’s Community Relations Department at
(510) 791-3417 to have a free copy of the Quality Report mailed to your home.