Medical Group's New Pediatric Office Benefits Children, Families and Doctors
Recently, Washington Township Medical Foundation (WTMF), a multi-specialty group of more than 50 physicians serving the Tri-City area, opened a convenient new location for pediatric patients and their families at 39500 Fremont Blvd., near the Fremont Hub. With three board-certified pediatricians, three medical assistants and front-office staff, the spacious facility offers a child- and family-friendly environment where patients from birth to 18 can be cared for more quickly and efficiently.
"Since our pediatric practice first opened in September 2011, the number of children we serve has continued to grow," said WTMF pediatrician Amy Tun, M.D. "We love our new location because there are twice as many exam rooms, along with specially-designed areas for consultations, procedures and breast feeding moms. Access is easy for children and their parents, as we are all on the ground floor and have plenty of parking."
"We also have an expanded waiting area with separate sections for well and sick children, and this helps to avoid the spread of infection," Tun continued.
Other pediatricians practicing at the new location are Swetha Kowsik, M.D., and Courtney LaCaze-Adams, M.D.
WTMF's new pediatric location has also switched to a fully electronic medical record (EMR) system, which benefits families and physicians. Now, prescriptions and lab orders are electronically sent, speeding up the process, ensuring accuracy and saving parents from having to carry around and keep track of paper orders. Each exam room has a large monitor, allowing doctors and parents to look together at the results of X-rays or other images. The monitors also make it easy for parents to view other records, such as their child's growth chart.
Washington Hospital will soon be making the full transition to the EMR system. This will enable the pediatricians to access important patient information more efficiently and improve coordination of the care they provide.
Services offered at the new facility include routine infant, child and adolescent care; immunizations; hearing and vision screening; and sports physicals. Same-day appointments are available for children who are sick.
"Some of the usual reasons we see kids are well-child checks, annual physicals, cold symptoms and rashes," reported Dr. Tun. "Other common ailments include asthma, allergies and constipation."
The WTMF pediatricians understand the anxiety new parents may face and that caring for children requires sensitivity and effective communication.
"I try to create a friendly environment during the appointment to foster open communication," Dr. Tun explained. "To help the child feel more comfortable and alleviate their fears about seeing the doctor, I try to make the exam fun and playful. I include the child during my conversation with the parents to let them know their opinion matters."
As a group practice, the three pediatricians work together and communicate closely to offer the best care for their patients. Having trained at three different hospitals, they offer a broader perspective on diagnosing and treating illnesses. Each doctor is on-call for their own patients Monday through Thursday, so patients get most personalized service possible. On Fridays and weekends, the pediatricians rotate being on-call for the practice.
Education is an important part of the care the pediatricians offer. They believe, by helping to educate patients and families about health care and prevention, they are contributing to wellness for everyone.
The clinic's friendly front-office staff is especially helpful to families and children, and the medical assistants all speak Spanish. To add to the welcome for children, bright murals have been painted on some exam room walls.
"Kids love touching the painted characters and naming the colors they see," Dr. Tun observed.
Nursing moms appreciate the comfort and privacy of one exam room, which is equipped with a special glider chair for their use.
"We always strive to provide excellent customer service and compassionate care to our patients," said Dr. Tun. "According to our mission, WTMF is dedicated to being the premier multi-specialty medical provider in the communities we serve. By putting patients first, we offer excellence in medical care and service through compassion and innovation, with a focus on wellness and education."
The group now offers extended office hours. On Monday, walk-in sick child visits are available from 7 to 8 a.m. and scheduled appointments are from 8 a.m. to 6:30 p.m. On Tuesday through Friday, walk-in sick child visits are available from 7:30 to 8:30 a.m. and scheduled appointments are from 8:30 a.m. to 6:30 p.m. To make an appointment with a WTMF pediatrician, call (510) 248-1800 between 8 a.m. and 5 p.m. Monday through Friday.
To find out more about Washington Township Medical Group, go to www.mywtmf.org. For more information about Washington Hospital, visit www.whhs.org.