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Champions of Caring for the Community

May 10, 2011

Hospital Celebrates Achievements for Outstanding Patient Care

When you need medical services that require a visit or stay in the hospital, it’s a given that you want to know your care is in the best possible hands—specifically the hands of professionals dedicated to excellence in patient care.

During National Hospital Week, which is recognized May 8—14, Washington Hospital celebrates the professionals—and volunteers—whose commitment to the community health really shows.

The theme of this year’s celebration, Champions of Care, is particularly appropriate in light of an ever-increasing number of awards and recognition for top quality care—as well as commitment to the community and environment—that would not be possible without the continued efforts of Washington Hospital’s employees and Service League volunteers.

Top grades

In April 2011, Washington Hospital received the 2011 HealthGrades Award for Patient Safety Excellence, which places the hospital among the top 5 percent in the nation for Patient Safety according to HealthGrades, a leading, nationwide health care ratings, information and advisory services company. Washington Hospital is the only hospital in the East Bay and among one of only 268 hospitals nationally to receive this distinction.
Joint replacement excellence

HealthGrades also named Washington Hospital’s Center for Joint Replacement (CJR) as the number one joint replacement program in California. CJR has now been ranked among the top 10 in California for six years in a row and has been ranked among the top 5 percent in the nation for five years in a row.

Gold in stroke care

Washington Hospital was ranked among the top 15 percent in the nation for treatment of stroke by HealthGrades and in August 2010, Washington Hospital’s Stroke Program earned top honors by receiving the Gold Plus Performance Achievement Award as part of the American Stroke Association’s (ASA) Get With The Guidelines-Stroke (GWTG-Stroke) program, a national evidence-based initiative to improve stroke patients’ outcomes. Hospitals receiving the Gold Plus Award have reached an aggressive goal of treating stroke patients with 85 percent or higher compliance to core standard levels of care for 24 consecutive months.

Citizen of the year

In June 2010, the Ohlone College Foundation honored Washington Hospital Healthcare System as the 2010 Citizen of the Year. In recognition of the hospital’s many contributions to Ohlone College students and acknowledging the partnership of working together for the good of the community, Ohlone College named the Health Sciences Wing of the Ohlone College Newark Center after Washington Hospital Healthcare System.

The champions of care

Recognition of this kind does not materialize from out of thin air. Consistent excellence requires the knowledge, expertise and commitment of a number of individuals.

Of more than 2,000 employees and volunteers in the hospital, it is the more than 1,000 nurses that coordinate all aspects of patient care. As team leaders, registered nurses (R.N.) guide the work of licensed vocational nurses (L.V.N.), certified nursing assistants (C.N.A.), unit clerks and orthopedic technicians. Other nurses, called clinical specialists, who must meet educational and clinical practice requirements beyond the basic nursing education and licensing required of all registered nurses, are available to consult and advise in specialty areas, such as mother-baby care.

In addition to nursing staff, the hospital employs a number of different highly qualified professionals. Therapists and technicians, with years of specialized training and experience, staff various departments, such as: Physical Rehabilitation, Speech Therapy, Respiratory Therapy, X-ray, Clinical Laboratory, Blood Bank, EEG (electroencephalography, or testing the brain’s electrical activity), EKG (electrocardiography, or testing heart function), Pulmonary and Cardiac Rehabilitation, Occupational Therapy and Pharmacy. Most of the skilled people working in these areas offer care and services to patients who have been admitted to the hospital, as well as outpatients referred by physicians.

There are also many more people behind the scenes that help make the hospital what it is.

From the Washington Hospital Service League volunteer who greets visitors in the hospital’s main lobby to the technicians in the Engineering Department who ensure that the power is always on, there are employees and volunteers at the hospital around the clock to help ensure that each person’s experience is the best it can be.

If a patient or family member is in need of counseling or comfort during their stay in the hospital, spiritual care volunteers are on-call around the clock to offer their support.

Hospital staff dietitians offer nutritional counseling. The Food and Nutritional Services Department staff members ensure patients receive meals that fit their dietary requirements.

There are so many dedicated individuals that work behind the scenes to make sure patient care at Washington Hospital functions seamlessly. These people include staff members employed in Admitting, Communications, Engineering, Environmental Services, Finance, Food and Nutrition Services, Housekeeping, Human Resources, Information Systems, Materials Management, Medical Records, Security, and Volunteer Services departments – just to name a few.

There for you and your family

During National Hospital Week, Washington Hospital’s leadership recognizes the dedication of the employees and volunteers who champion the health and wellbeing of Washington Township Health Care District’s residents.

For more information about Washington Hospital and its programs and services, visit www.whhs.com.

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