At Washington Hospital, we never lose sight of our Mission as a leader
in improving and maintaining the health of people in our community. In
this complex and ever-changing world, we strive to deliver the highest
levels of quality and safety, while constantly finding more ways to improve
— all of this with an eye to the future.
For these reasons, we have continued our journey of transformation known
as Lean. Now into its second year, this organization-wide commitment is
not just the latest fad in quality improvement. It is a long-term discipline
that improves care while controlling costs. Through Lean, we stay focused
on what is of highest value to our patients. It is an essential element
to the ongoing success of Washington Hospital Healthcare System. (For
more about Lean, click
here and go to page 25 of our Annual Report.)
This year, we launched an innovative software-based program called the
Pieces™ All-Cause Readmission Reduction Solution, giving our doctors
and nurses more information and evidence-based support in planning patient
care. The primary goal is to reduce readmissions of patients who are at
higher risk of returning to the Hospital after discharge — such
as those with congestive heart failure. WeCare, our powerful electronic
medical record system, is key to the effectiveness of this tool to improve
I am happy to report that due to our focused efforts, including a reduction
in expenses of more than 10 percent, our Hospital is now operating in
the black. Maintaining this financial position into the future will require
careful fiscal practices to stay on top of many financial challenges.
They include rising operational costs, change associated with Affordable
Care Act requirements, and reductions in Medicare and Medi-Cal reimbursement.
None of these improvements, as well as many other initiatives contributing
to higher quality patient care and safety, would be possible without the
talents and dedication of the entire Washington Hospital staff, our doctors
and volunteers. Every day, as they go about their work, each of these
individuals is guided by our Patient First Ethic. It is what unifies us
in our never-ending pursuit of ways to support and sustain the good health
of the community.
Nancy Farber, CEO
Washington Hospital Healthcare System
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